As technology began to evolve, it has made the smaller, more approachable and closer adding to the advantages brought about by the process of globalization. In such development, India has, and will continue to, played a crucial role transforming itself as a strategic market to outsource various IT and ITeS services from across the world. While many large and impressionable corporate entities from across the world has been milking the advantages of India as a strategic outsource partner, there are still a large chunk unconvinced.
If you are one of the companies who are not-so convinced to hire an outsource company from India for your project, the following reasons will sure win you over.
India makes more with less literally possible
As customers are given more choices and competitors continue to up their games, businesses are in a tough spot to improve their efficient and productivity. This can be achieved through outsourcing your requirements to India where you can manage all the outsourced activities and projects with the help of your existing staff, thus effectively improving the output of each of your staff.
India has exceptionally trained professionals with desired skillsets
When you outsource your projects to India, you will mostly be working professional holding technical degrees from eminent universities in India an across the world. As higher education is persistently considered a symbol welfare and social stature, the younger generation strives to become excellent a range of technical niche, which makes is a favourable market for global firms looking for dynamic and enterprising youngsters.
When outsourcing, you can concentrate on your business’s core offerings and competencies
Most of the times, you outsource mundane, repetitive and low-key services to your offshore outsourcing partner. This will ultimately help you get more free time to concentrate on your core service offerings and competencies. You will be made free from tending to your customers’ ordinary queries that any outsourcing company can take care of. This leaves you with the opportunity to improve your service offerings, devise better expansion and growth strategy, work on establishing newer business relationships etc.
India will help you become more scalable than ever
No business experiences the same sort of customer queries and sales all through the year. As the case is, if you have an in-house team attending to the calls, chances are half of the time there will be no sufficient work. During the peak season they might not be able to attend all the queries they get. The former will cost you money the latter will cost you customers and goodwill. However, by outsourcing to India, you can be extremely flexible with your contract. You can reduce the number of employees working as required.
Indian talent pool is well-versed in English
One of the major issues faced by companies outsourcing to foreign countries is the barrier of language, especially when it comes to customer service where interactions between customers and call center executives take over the phone. However, while language and cultural barriers do exist, Indian graduates are more efficient in handling English better than most other non-English speaking counties such as the Philippines, Korea and Egypt.
India offer cheap labour
By the very nature of the country, Indian labour is really cheap when compared to that in the US and other Western countries. It makes sense as the living expense in the US is extremely high in comparison with that of India. As the case is, companies looking to get excellent talent in India will easily find it for cheaper than many companies would offer.
Save on infrastructure costs
Whatever be the sort of industry you operate in, there is a need to update and upgrade your infrastructure from time to time as technology evolves and to meet the challenges of the competition. By the very nature of it, infrastructure investments can cost you dearly for sure. However, when you hire an outsourcing company, they will already have the best and advanced infrastructure need to carry out the operations. If any upgrade is needed, they will do so and you need not worry about the same at all.
You can save on your operation costs with the help of India
When you are hiring the support of an outsourcing company in India, you are paying the fee for the service rendered to you alone. All other operating costs pertaining to the facility, the infrastructure, the labour and all other statutory requirements are borne by the outsourcing company. This will not only help you save a lot of money but also the efforts and time you need to otherwise invest on the same if you were to do it in-house.
Indian government sees the IT and ITeS industry as one of the most important and lucrative branches of its economy. As such, it has envisaged several strategies and policies to help the companies improve the value deliverance to their clients. With newer initiatives to meet with prospective clients and investors and for infrastructure development, the government is actively involved with the growth of the IT and ITeS industry of India.
Advantage of time-zone
India is in a strategic position geographically. It helps the outsourcing companies to cater to the requirements of the businesses from the US, UK and Australia without any significant loss of time.